Summarize this article with:
Instant support = more sales + happier customers.
That’s a formula that never fails. And live chat makes it happen.
A live chat plugin for WordPress websites helps you answer queries, resolve issues, handle sales objections, recommend products, and guide customers to make a purchase. No wonder, 92% of customers feel satisfied when they use live chat.
But with so many live chat options out there, how do you pick the right one? That’s why we’ve tested several WordPress live chat plugins and listed the six best ones here.
Engage Visitors Instantly with these WordPress Live Chat Plugins
We’ve shortlisted the most promising options based on their features, ease of use, customizations, and pricing. You can add them to your website to see them in action.
1. ExpertiseAI
ExpertiseAI offers an advanced AI-powered live chat tool to increase website engagement. ExpertiseAI agents can understand needs and smartly answer most customer queries. The AI agent only escalates the important chats to your human agents, increasing their productivity.
Expertise AI helps you increase sales with automated lead generation, meeting scheduling, and follow-ups. With its user-friendly interface, you can easily install the plugin and set up live chat on your WordPress website in minutes.
ExpertiseAI offers a free plan with 50 monthly AI responses for an unlimited time. The premium plan, starting from $120 per month, offers advanced features like multichannel support and CRM integration.
Key features:
- Automatically answers queries with accurate, helpful, and hyper-personalized responses
- With Voice AI, Expertise AI’s agents can speak and listen just like humans
- Integrates with HubSpot, Salesforce, Zoho, Pipedrive, Zapier, WhatsApp, Instagram, Messenger, SMS, and Gmail
- Offers useful analytics to track chat history, visitor details, leads generated, and link clicks
- Detects and speaks 175+ languages fluently
- Complies with CCPA, GDPR, and SOC 2 guidelines
Alt text: ExpertiseAI’s live chat plugin for WordPress
2. Olark
Olark offers simple live chat and AI chat tools for customer support, sales, and lead generation. It makes it easy to chat with visitors in real time and reduces wait times. It also complies with WCAG 2.1 standards to make your live chat accessible to disabled people.
Olark offers its live chat at $29/month per seat with a 14-day free trial. It charges separately for AI chat and automation features.
Key features:
- Sends welcome messages, handles FAQs, and routes chats to the right agent to reduce support workload
- Collects visitor details with customizable forms to help your team respond better
- Connects with HubSpot, Salesforce, Slack, Mailchimp, Zendesk, and other tools via API and plugins
- Helps you manage a large support team and improve collaboration
- Helps you track chat volume, customer satisfaction, and agent activity to make better staffing decisions
3. 3CX
This is one of the most used WordPress live chat plugins. 3CX provides a free live chat tool with basic features to call and chat with your website visitors in real time. They also provide a call center solution with features like call reporting and queue management. Their Pro plan starts from €350/year.
Key features:
- Easily transfers queries across multiple agents for improved resolutions
- You can voice or video call your visitors from the browser to improve communication
- Connects every support agent to improve team collaboration
- You can customize the live chat button and set personalized greetings
- Provides support across your website, WhatsApp, Messenger, and SMS
4. Chatway
If you’re looking for a lightweight live chat tool for your WordPress website, you should try Chatway. It helps you deliver instant and personalized support to improve your customer experiences.
Chatway provides a free plan with unlimited conversations for only one support agent. If you have a big team, its live chat tool costs $9 per month per agent.
Key features:
- Automatically answers FAQs about your products to reduce support tickets
- Helps you track visitors’ details and activities in real-time for personalized conversations
- Provides live translation and multilingual widget
- Lets you improve team collaboration by assigning tasks and writing private notes
- You can analyze chat history to better understand your customers
- Lets you manage customer communication across website, email, Messenger, and WhatsApp
5. Chaty
Chaty is one of the highest-rated WordPress live chat plugins. It’s a good option if you want to be more accessible on different platforms. That’s because this WordPress live chat plugin connects with 20+ popular messaging platforms including WhatsApp, Viber, Slack, Telegram, Instagram Messenger, and TikTok.
Chaty offers a free plan that displays the live chat widget to 500 monthly visitors. Its Basic plan starts from $15/month, and the Pro plan costs $39/month.
Key features:
- Smartly routes chat to the right agents for enhanced support
- Lets you display different chat widgets on different web pages
- You can customize the live chat tool to match your brand
- Lets you set calls to action and pending message icons to improve engagement
- Collects visitor details with the contact form
- You can track channel opens and clicks with Google Analytics integration
- Provides advanced targeting to show live chat widgets to specific traffic sources or countries
6. Tawk.to
This is a free live chat tool that helps you improve communication with your website visitors. You can respond to your customers, troubleshoot issues, and guide them to the right products. Tawk.to also offers tools for knowledge base and CRM to simplify support.
As stated above, you can use the software and answer queries yourself for free. However, Tawk.to charges $1/hr for a professional support agent to answer your chats.
Key features:
- Automatically sends chats to the best agent so no visitor is ignored
- You can use over 1,880 emojis to make chats more engaging
- Helps you track visitors to see what pages they’re on and what they’re asking in real time
- Supports 45+ languages
- Connects with WordPress, Shopify, Wix, WhatsApp, Zapier, and more
- Lets you improve support with group chats, screen sharing, and sentiment tracking
Summing Up
Live chat is an essential website feature. It helps you deliver instant support, improve customer experience, and boost conversion rates. If you’re looking for a powerful AI-powered WordPress live chat plugin, you should try ExpertiseAI. With its advanced sales and support skills, ExpertiseAI agents can generate 3x more leads and convert more visitors into customers than ever. Sign up for a free trial today.
