How to Cancel The Squarespace Subscription Easily

Squarespace makes it easy to build a website. Canceling? Not as obvious.

Learning how to cancel Squarespace subscription takes about 5 minutes when you know where to click.

The problem is that the cancellation options are buried in the billing panel. Miss a step and you could face unexpected charges at your next renewal date.

This guide walks you through the exact process, whether you want immediate cancellation or prefer to disable auto-renew.

You will also learn how to export your content, handle your domain, and understand the Squarespace refund policy before your site goes offline.

How to Cancel Squarespace Subscription

Canceling a Squarespace subscription is the process of ending your website plan through the billing panel, which stops future charges and eventually takes your site offline.

Users need this when switching platforms, reducing monthly costs, or ending a free trial before it converts to a paid plan.

This guide covers 5 steps requiring about 5 minutes and Admin or Billing permissions on your Squarespace account.

Prerequisites

Before you start, make sure you have everything ready.

• Squarespace account with Admin or Billing permissions
• Access to the email address linked to your account
• Modern browser (Chrome, Firefox, Safari)
• 5-10 minutes of time
• Decision made: immediate cancellation vs. disable auto-renew

If you subscribed through the Apple App Store or Google Play Store, you will need to cancel there instead.

The Squarespace Help Center cannot process cancellations for app store purchases.

Step 1: How Do You Access Your Squarespace Account Dashboard?

Log into your Squarespace account at squarespace.com using your registered email and password; the account dashboard displays all your websites and their subscription status.

Action

• Go to: squarespace.com > Log In button (top right)
• Enter: Email address and password for your account
• Result: You see the main dashboard with all connected sites listed

Purpose

The dashboard is where Squarespace organizes all your sites and billing information in one place.

If you manage multiple websites, select the specific one you want to cancel before proceeding.

Step 2: Where Do You Find the Billing Settings in Squarespace?

Click on the website you want to cancel, then navigate to Settings > Billing to access all subscription management options including your website plan, domain, and any add-ons.

Action

• Click: The specific website from your dashboard
• Navigate: Home Menu > Settings > Billing
• Result: The billing panel shows all active subscriptions for that site

Purpose

The Squarespace billing panel is the only location where you can manage, modify, or end your website subscription.

You cannot cancel from other areas of your account settings.

Step 3: How Do You Select the Subscription You Want to Cancel?

Under the Subscriptions section, click on Website or Store depending on your plan type to open the subscription details and cancellation options.

Action

• Locate: Subscriptions section in the billing panel
• Click: Website (Personal, Business plan) or Store (Commerce Basic, Commerce Advanced)
• Result: Subscription details page opens with renewal date and cancel options

Purpose

Squarespace keeps website and commerce subscriptions separate from other services like Email Campaigns or Scheduling.

Each subscription must be canceled individually if you want to end everything.

Step 4: What Do You Click to Cancel Your Squarespace Subscription?

Scroll down on the subscription details page and click Cancel Subscription to begin the cancellation process; Squarespace will ask you to complete a short survey about why you are leaving.

Action

• Click: Cancel Subscription button at the bottom of the page
• Select: A reason from the dropdown menu, then click Next
• Review: Any other active subscriptions shown in the “Your other subscriptions” panel
• Click: Cancel subscription to confirm

Purpose

The survey is optional; skip it or select any reason to proceed.

Squarespace shows other subscriptions so you can cancel them separately if needed.

Step 5: How Do You Confirm the Cancellation Is Complete?

After clicking the final confirmation, your subscription status changes immediately and Squarespace sends a confirmation email to your registered address.

Action

• Check: The billing panel now shows “Canceled” or “Expires on [date]”
• Verify: Your email inbox for the cancellation confirmation message
• Save: The confirmation email for your records

Purpose

No confirmation email? Go back to the billing panel and verify the cancellation processed correctly.

Contact Squarespace Customer Support if the subscription still shows as active.

Alternative Method: How Do You Disable Auto-Renew Instead of Immediate Cancellation?

If you want your site to stay active until the billing cycle ends, disable auto-renew instead of canceling immediately.

Comparison

| Method | Site Status | Best For | | — | — | — | | Immediate Cancellation | Goes offline now | Done with Squarespace today | | Disable Auto-Renew | Active until cycle ends | Need time to migrate content |

Steps to Disable Auto-Renew

• Navigate: Settings > Billing > Subscriptions > Website
• Toggle: Auto-renew to OFF
• Result: Site stays live until the current period expires, then goes offline automatically

Canceling Through Apple App Store

If you subscribed via the iOS app, Squarespace support cannot help you; cancel directly through Apple.

Action

• Open: Settings app on your iPhone (not the Squarespace app)
• Tap: Your name/Apple ID at the top
• Tap: Subscriptions
• Find: Squarespace in the list
• Tap: Cancel Subscription

Canceling Through Google Play Store

Android users who subscribed through Google Play must cancel there; the Squarespace website cannot process these cancellations.

Action

• Open: Google Play Store app
• Tap: Profile icon (top right)
• Tap: Payments & subscriptions > Subscriptions
• Find: Squarespace
• Tap: Cancel subscription and confirm

What to Do Before You Cancel

Backup Your Content

Squarespace lets you export website content as an XML file, but not everything transfers.

Design changes, custom code, and third-party integrations cannot be exported.

Export Steps

• Set site to: Public (required for export)
• Navigate: Settings > Import & Export Content > Export
• Click: WordPress icon
• Select: Primary blog if you have multiple blog pages
• Click: Download to save the .xml file

Domain Considerations

Your Squarespace Domain is separate from your website subscription.

Decide whether to transfer it to another provider or let it expire.

• Transfer your domain before canceling to avoid downtime
• Update DNS settings at your new host first
• Some domains have transfer restrictions; check your domain settings

If you are moving to another platform, learn how to change the domain name on Squarespace before you cancel.

Verification

Double-check that your cancellation went through properly.

• Billing panel: Shows “Canceled” or expiration date
• Email: Confirmation message received
• Payment method: No pending Squarespace charges

Check your bank or credit card statement after the next billing date would have occurred.

Troubleshooting

Cannot Find Cancel Subscription Button

Issue: The option does not appear in your billing panel.

Solution: You lack Admin or Billing permissions; ask the site owner to grant access via Settings > Permissions.

Charged After Cancellation

Issue: Payment processed after you thought you canceled.

Solution: Cancellation was not confirmed before the renewal date; contact Squarespace support with your confirmation email.

Free Trial Converted to Paid Plan

Issue: The trial ended and you were charged automatically.

Solution: Annual plans may qualify for a 14-day refund; monthly plans have no refunds.

Squarespace Refund Policies

Refund eligibility depends on your plan type and timing.

• Annual website plans: Full refund within 14 days of first payment
• Monthly plans: No refunds
• Renewal payments: Not refundable
• Email Campaigns: No refunds regardless of billing cycle
• Domains: Non-refundable after registration

The 14-day window applies only to new annual subscriptions, not renewals.

Related Processes

After canceling, you might need these guides:

• How to transfer domain from GoDaddy to Squarespace (if reversing your decision)
• How to connect Squarespace domain to Shopify (if moving to Shopify)
• How to build a website on Squarespace (if starting fresh later)

If you are considering other platforms, creating a Wix website is a popular alternative.

FAQ on How To Cancel Squarespace Subscription

How do I cancel my Squarespace subscription?

Log into your account, go to Settings > Billing > Subscriptions, and click on your Website plan.

Select Cancel Subscription, complete the survey, and confirm. You will receive a confirmation email.

Can I get a refund after canceling Squarespace?

Only annual website plans qualify for refunds within 14 days of the first payment.

Monthly plans, renewal payments, and Email Campaigns subscriptions are non-refundable regardless of timing.

What happens to my website after I cancel?

Your site goes offline immediately with direct cancellation. If you disable auto-renew instead, the site stays active until your billing cycle ends.

After expiration, content remains stored but inaccessible.

How do I cancel my Squarespace free trial?

Cancel before the trial period ends to avoid automatic charges. Go to Settings > Billing > Subscriptions and cancel the trial plan.

No payment method removal needed; just cancel directly.

Can I cancel Squarespace subscription on mobile?

Yes, through your mobile browser at squarespace.com. The Squarespace app does not support cancellation.

If you subscribed via iOS or Android apps, cancel through Apple App Store or Google Play Store instead.

How do I disable auto-renew instead of canceling immediately?

Navigate to Settings > Billing > Subscriptions > Website. Toggle the auto-renew setting to OFF.

Your site remains active until the current billing period expires, then deactivates automatically.

Will I lose my domain if I cancel Squarespace?

Your Squarespace Domain is a separate subscription. Canceling your website plan does not cancel your domain.

Transfer your domain to another registrar before canceling if you want to keep it active elsewhere.

How do I cancel Squarespace Email Campaigns?

Go to Settings > Billing > Subscriptions > Email Campaigns. Click Cancel Subscription.

No refunds are available for Email Campaigns regardless of your billing cycle or remaining time.

Can I reactivate my Squarespace site after canceling?

Yes. Squarespace stores your content during a grace period after expiration.

Log back in, select the expired site, and purchase a new subscription to restore access to your content.

How do I cancel if I subscribed through the Apple App Store?

Open your iPhone Settings > tap your Apple ID > Subscriptions > find Squarespace > tap Cancel Subscription.

Squarespace Customer Support cannot process cancellations for App Store purchases.

Conclusion

Knowing how to cancel Squarespace subscription saves you from unwanted charges and gives you control over your account settings.

The process takes minutes once you locate the subscription management options in your billing section.

Before you stop Squarespace billing, back up your content and decide what to do with your domain. Transfer it to another registrar or let it expire with your plan.

Keep your subscription confirmation email as proof of cancellation.

If issues arise, Squarespace Help Center offers support for billing questions. Remember that monthly plans have no refunds, while annual plans allow a 14-day window.

You can always reactivate Squarespace later during the grace period if you change your mind.